Darley Support

We will be glad to assist with your Parrot warranty claim!

We will need some information from the drone pilot, as explained below. 

(A) Data Collection 

• Pilot First Name
• Pilot Last Name
• Pilot Phone Number
• Pilot Email Address
• Case Type (Warranty or Non-Warranty)
• Aircraft Type
• Aircraft Serial Number
• Ground Control Station Serial Number
• Aircraft Firmware Version
• Ground Control Station Firmware Version
• Freeflight Version
• Date and TIME of the incident (or when fault was detected)
• Detailed Description (can attach files up to 20MB total)
• FDR logs (see point B below)
• Pick Up Address
• Return Address

(B) Share flight data from the drone itself

Anafi USA Series

• The drone should always be flown with a MicroSD Card within which is a folder called FDR. Said folder has very large .bin files. 
• The .bin files must be compressed into a .zip file. 
• The name of the .zip file must be FDR_SN, where SN is the aircraft serial number. 
• Please upload the .zip file at https://www.dropbox.com/request/OlDLdKL9OoLVR4FHY0re 
• If that link does not work, please use https://forms.gle/1QLf9mWBghqP9DnC8
  

(C) Share data from the ground control station [controller]

• Skycontroller UKR 
  
  
  1.  Boot the SkyController UKR, then connect it to a computer via the Ethernet port of the controller. If your computer is not equipped with an Ethernet (RJ45) port, use a RJ45 to USB adaptor to connect to the USB-A port of your computer If your computer is equipped with an Ethernet (RJ45) port, connect directly the Controller to the computer via Ethernet cable.
     
     
  2.  Open an internet browser on your computer and enter the following IP address http://192.168.53.1/ or http://192.168.54.1/ (depending on Controller firmware version) to access Controller web server. Click the “FDR” tab to access Controller logs. Download all available files!

1. Use a standard USB pen
2. Format the memory stick to FAT32
3. Create a folder on the USB storage device called: mppua_log
4. Plug the key into the controller USB slot
5. The LED should become red after a few seconds. When the LED goes back to its normal pattern, you can unplug the USB pen.
6. The logs should now be available on the key, in a folder named after the device serial number

1. Use a standard USB pen
2. Format the memory stick to FAT32
3. For SkyController 3 create a folder on the USB storage device called: mpp3_log
4. Plug the key into the controller USB slot
5. The LED should become red after a few seconds. When the LED goes back to its normal
   pattern, you can unplug the key.
6. The logs should now be available on the key, in a folder named after the device serial number

1. Use a standard USB pen
2. Format the memory stick to FAT32
3. For SkyController 4 create a folder on the USB storage device called: mpp4_log
4. Plug the key into the USB-C charge connector
5. The LED under the ON/OFF button should become red after a few seconds. When the LED is not red, you can unplug the key.
6. The logs should now be available on the key, in a folder named after the device serial number

Once you have these logs:

• Please compress that folder into a single .zip file.
• Please upload the file to https://www.dropbox.com/request/OlDLdKL9OoLVR4FHY0re and notify us once this is completed.
• If that link does not work, please upload to https://forms.gle/1QLf9mWBghqP9DnC8 

Once you have this information, please open a ticket at any time at https://darleysupport.freshdesk.com/support/tickets/new

You can also check on status updates for your ticket at https://darleysupport.freshdesk.com/support/tickets once you create a portal account!

Should you have any questions, give us a call! Our team is available Monday through Friday, 9:30AM to 5:30PM Eastern

Thanks!

Darley Support Team

1-888-427-9611